You work for a marketing consulting firm. The company has hired two interns for the summer. You have been appointed to mentor Hilary, one of the interns. Hilary is a brilliant young woman, but she has no professional work experience. Her first day on the job, Hilary fires off an unprofessional e-mail to your supervisor, which receives a disappointing response. Recognizing her mistake, Hilary asks you for professional e-mail tips.
A) Resist humor and sarcasm.
B) Be concise.
C) Instantly respond to a sender's message.
D) Care about tone.